Cancellation Policy

At Mark Addison Sports Therapy, we understand that sometimes certain events in everyday life can prevent you from attending your appointment. That is why in order to be fair and consistent with our clients and therapists please be aware of our cancellation policy.

A 24-hour notice period for cancellation is kindly requested in order to allow us to help to reschedule your appointment.

If cancellations are made within 24-hours of your allocated appointment time, this will incur a charge of 50% of the cost of treatment if this appointment time cannot be rebooked.

No Shows and No Notice Cancellations:

No shows or no notice cancellations will be charged 100% of the cost of treatment. You will be unable to book in for further treatments until the balance for the missed treatment is paid.

If you arrive late to your appointment, we reserve the right to shorten the length of treatment and the original treatment cost will still apply.

Both professions are very similar, however physiotherapists have a broader training
background and tend to adopt a more medical approach, which enables them to restore
function and movement to people who are affected by illnesses, injuries and disabilities.

Physiotherapists are able to treat both neurological and respiratory conditions in addition to musculoskeletal problems.

Sports therapists on the other hand specialise in the prevention of injury and rehabilitation in order to help people reach their best possible level of functional, occupational and sport specific fitness, through the application of non-medical treatments.

Firstly, we ask that you complete our Sports Therapy Consultation Form where we ask a few questions relating to your injury, sport, work along with some other general health and well-being questions.

Then, your therapist will undertake your assessment which will involve looking at your posture, movement, flexibility and strength. There may also be some special tests that are conducted to help the therapist try to identify your problem. You may be required to perform some movements that may be uncomfortable, but these should not be painful.

After your assessment, your therapist will talk you through what they think the problem could be and any further treatments or rehabilitation will be discussed with you before the session is continued.

No, you don’t have to participate in sport to see a sports therapist. This is because everyday
activities and movements during daily life can still result in muscle tightness and cause pain
and lead to injuries, all of which sports therapy can help with.

Everybody is different and as a result so are their muscles and joints. Some people need
only a couple of sporadic treatments, whereas others feel that more regular treatments are
more beneficial.

I would recommend regular treatments, even monthly sessions will help your body stay in tip top condition and will help when it comes to preventing injuries.

Sports massage is meant to be a deep tissue massage, however, each client is different and
you will be asked if the pressure and depth is comfortable for you and please feel free to ask for a lighter or deeper pressure if that’s what you would like. During a sports massage some sore spots or tender areas may be encountered but these should not be painful.

Despite what people may think, dry needling is actually a pain-free treatment. The needles
that are used are sharp but very thin, which often means that you cannot even feel them go in!

Try to stay still when having a dry needling treatment as muscular contraction whilst
needles are in can be painful.

Your therapist will use the needles to stimulate the underlying tissue and you may feel a dull ache, however if the sensation is too intense and uncomfortable please let your therapist know and they will remove the needle.

It does depend upon what modalities were used in your treatment, but if there is some
soreness in the 24-48 hours after a treatment, this is normal and should not be of any
concern.

You may feel slightly fatigued or experience some dizziness after a sports therapy
treatment, however this is normal and is often the result of activating the parasympathetic
nervous system during treatment.

On very rare occasions a particular injury or problem may require surgery, or your therapist may need a specialist opinion in order to rule out any other possible health conditions.

If this is the case, your therapist will refer you onto the relevant medical professional or practitioner who will be able to help.